How to recover your HMRC login password
Can't remember your HMRC Password? You've come to the right place.
HMRC doesn't allow you to recover your HMRC login anymore, which means you have to reset it. You can start this process by going to the HMRC Services registration page and follow the below steps.
How to reset you HMRC password
Once you've landed on the HMRC services page, go to the “problems signing in” section and click “Reset your password”.
You’ll be taken to another page where you'll be asked to enter the email address associated with your login. HMRC will then send you a code to this email to confirm you are who you say you are.
Next you’ll have to tell HMRC the Government Gateway ID (otherwise known as your User ID) that is associated with your email. This is a 12 digit code that could look something like 342 987 890 982
A screenshot of HMRC's website
If you've remembered all of these correctly, HMRC need one more form of authentication from you which is an access code. You can either get this code over text or through the authenticator app (if you've set this up before)
Once you enter your access code, you can reset your password. You passwords needs to be
- 10 or more characters
- Include a letter
- Include a number
- and ideally a symbol
If you’ve never used HMRC online before
If you've never used HMRC online before, you will first need to register for a HMRC login. You can do this online by going to HMRC's register for online services page.
Need to contact HMRC?
If you have forgotten some of these details, you will need to contact HMRC directly and do some additional checks. You can contact them by phone by calling them at 0300 200 3600 between 8am and 6pm. Do keep in mind that HMRC is closed on weekends and bank holidays.
If you prefer to get in contact with HMRC differently, have a look how to contact them on their contact HMRC page.