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June 21, 2022
June 21, 2022

How to recover your HMRC login user ID

Enzo Ottens
Enzo Ottens
Can't find your User ID for your HMRC Login? This is a step-by-step guide to get you your User ID back.
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Can't find your User ID for your HMRC Login? You can request a new one directly by visiting the HMRC Services registration page.

We can help you get through the new few steps once you're on the services registration page.

How to get your HMRC login user ID

Once on the page, go to the “problems signing in” section and click “recover your user ID”.

A screenshot of HMRC's website.

You’ll be taken to another page where you’ll be asked double check if you've really lost your user ID. You could try searching your inbox and other folders for ‘Government Gateway user ID’.

If you still can't find your Government Gateway user ID, select "No, recover my user ID" and you'll be asked to enter the email address associated with your login. HMRC will then send you a code through email to confirm you are who you say you are.

You’ll be taken to another page where you’ll be asked to select what account you have. Select “individual” if you’re looking to do your personal tax return.

A screenshot of HMRC's website asking what type of account you have.

Next you’ll have to tell HMRC if you’ve used any online tax service before:

A screenshot of HMRC's website asking what do you use this account for.

HMRC will then ask you to enter your UTR number and the password linked to your HMRC login.

If you've remembered all of these correctly, HMRC need one more form of authentication from you which is an access code. You can either get this code over text or through the authenticator app (if you've set this up before)

A screenshot of HMRC's website asking how do you want to get an access code.

Once you enter your access code, you're done! You should be able to see your HMRC login user ID on the page.

If you’ve never used HMRC online before

If you've never used HMRC online before, you will first need to register for a HMRC login. You can do this online by going to HMRC's register for online services page.

If you’re looking for your password instead

Check out our guide on how to recover your HMRC login password.

Need to contact HMRC?

If you have also forgotten some of these details, you will need to contact HMRC directly and do some additional checks. You can contact them by phone by calling them at 0300 200 3600 between 8am and 6pm. Do keep in mind that HMRC is closed on weekends and bank holidays.

If you prefer to get in contact with HMRC differently, have a look how to contact them on their contact HMRC page.

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